1300 232 663

How to Communicate More Effectively at Work

Finding and keeping a job is about more than technical skills. Effective verbal and written communication are key skills that your next employer will be looking for.

Once employed you’ll need to communicate in various ways with colleagues, customers and clients, so we will also cover tips for day-to-day and team communication.

We start our discussion with the job interview, because this is your first chance to communicate with a potential employer, and lays the groundwork for establishing yourself in the new role.

How to improve your communication skills for an interview

During an interview, an employer will be asking questions about you and your ability to do the job you’re applying for. What they’ll also be paying attention to is the way that you communicate during the interview, and how they think that communication will translate to their workplace. In order to put your best foot forward, consider these interview communication tips;

  • Wait for the interviewer to finish – ensure you always let the interviewer finish their question/story/point before responding. Interrupting them mid-sentence (even if you think you know what they’re going to ask) is rude and makes it look like you’re not interested in what they have to say.
  • Give clear, confident responses – When it’s your turn to answer a question, try to keep your answers succinct, relevant, and informative.
  • Don’t be afraid to say you don’t know – If you’re asked a question about something you don’t know about, don’t try to make something up on the spot. It’s much better to admit you don’t know and show ample positivity towards learning. This shows maturity, honesty, and a willingness to grow which are all desirable traits.
  • Ask questions – Usually towards the end of your interview, you’ll be asked if you have any questions for the interviewer. Asking questions shows you’re interested in the role and mature enough to know that it’s about you picking the right place to work as much as it is about them finding the best person for the job. There are some exceptions though. If it’s the first interview, it’s best not to talk about money, or specific perk-related things like store discounts etc. If the interviewer brings these matters up, then it’s OK to talk about them. If not, then it’s better to wait for the next interview.

How to communicate well in the workplace daily

No one works a day in their life without using communication skills. On a day-to-day basis you’ll be communicating with colleagues, customers and clients using verbal, written and perhaps visual means. To create meaningful relationships with stakeholders within and outside your company, consider these communication tips: 

  • Emails: Email etiquette should always be considered when sending emails to work colleagues or clients/customers. You should have a clear subject line that accurately describes the content of your email. The language used should be professional. The tone of voice should always be polite. It is imperative that you always reply to emails in a timely manner. 
  • Use appropriate tone of voice: Using the appropriate tone of voice for the situation ensures that your message comes across clearly. Your tone of voice can change the meaning of what you are saying, so make sure you are always aware of the tone you are using, and how it may be received.  
  • Be friendly: Friendliness  shows your colleagues you are caring and approachable. This can simply be saying “hi” to colleagues in the kitchen and asking questions, such as about their weekend or their kids. This is a great way to get to know the whole company, particularly colleagues in different teams or departments. 
  • Be articulate: You should always communicate concisely, clearly and effectively in the workplace. This ensures your message is not misunderstood or taken out of context. It also makes you appear professional and knowledgeable.

How to improve your team communication skills

Communicating with your co workers is critical to creating and enjoying a great workplace. When you start a new job, it’s important to set a good impression. Introduce yourself to your new colleagues and learn their names and what they do at the company. Simple gestures like making the effort to learn someone’s name is a huge step to connecting with your new team, and it will be both appreciated and reciprocated. 

Some other tips for great team communication are:

  • Ask questions – Just like the interview, asking questions is a great way to communicate with your team members and learn more about them. It’s important to remember to keep it appropriate though. Start with general topics like hobbies and interests, as personal topics may be too confronting for a new working relationship.
  • Understand that people think and act differently – One of the amazing parts about meeting new people is the experience you get from hearing someone else’s perspective on things. Assuming that people have the same opinions as you do isn’t constructive, so while you don’t always have to agree with them, having a respectful conversation about certain topics is a great way to understand the way someone else thinks.
  • Be willing to help others – Being open to help your fellow team members, or teach them something is a great communication tool and will give long-lasting benefits in your career. The ability to mentor others is something managers look for.

Why it is important to get involved in the company culture

Every company has a certain culture which is reflective of the people and it’s core values. Employers are always looking for candidates who will be a culture fit for their organisation. Since you will interact with a variety of people in your work place, it is important to be aligned with the company’s culture.

  • Embrace core values: Core values are essential to defining the company’s identity and shows what management deem to be important qualities in their employees. Therefore, you should read up on these before the interview and figure out if they resonate with you personally and professionally. Being in sync with the company’s core values will help you secure the job and keep it.
  • Participate in company social events: If your company holds social events, it is a great idea to join in. These events are an opportunity to  network and meet new colleagues that work in different departments you may not often talk to at work. They also will help you form a strong relationship with your team. In a relaxed environment, you will have different, more personal conversations than you do at work. 
  • Participate in meetings: Active contributions  show that you are interested, up-to-date on important information and committed to your work and the company. 

Furthermore, managers look for interpersonal skills very favourably and actively getting involved is a great way to increase your career potential.

Learn effective communication skills today!

Communication should never be underrated when you’re looking to enhance your chances of finding, and keeping a job. If you’re a registered job seeker, choose MTC Australia as your job services provider and we’ll equip you with the communication and technical skills that you need to successfully join the workforce. Get in touch with us today.