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Certificate II in Customer Engagement

(BSB20215)

This course equips students to build diverse, customer-oriented careers and deliver exceptional customer service. You’ll develop the skills to handle customer interactions, work with multiple communication channels and capture data.

This versatile, nationally accredited qualification will prepare you for career opportunities such as customer service representative, customer contact assistant, sales representative and receptionist.

Who is it For?

This course is available to all students under the Smart and Skilled initiative of NSW State Training. To be eligible, you need to:

  • Be aged 15 or older
  • Be an Australian citizen, permanent resident or humanitarian visa holder
  • Live or work in NSW
  • Have left school and have no previous qualifications at Certificate IV or higher

Given the technical nature of this course, we recommend students have language, literacy and numeracy skills at a minimum of Year 10 level or equivalent to Certificate II level.

How it Works

This course is delivered full time over 12-18 weeks, depending on your needs and preferences. You’ll learn through a flexible blend of face-to-face and distance learning, so you can fit your study around other commitments.

You will need to complete nine units of competency, including 3 core units and 6 elective units. Units cover topics such as conducting customer engagement, creating business documents and communicating in meetings.

Your Next Step

To apply for this course or to find out more:

Call MTC Australia on 1300 981 901 or fill out the online enquiry form. 

You can take all the above information with you to Centrelink or your job consultant by downloading and printing the course factsheet below.

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