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Quality Policy


The purpose of this policy is to state the commitment to Quality, in order to consistently meet customer and applicable statutory and regulatory requirements.


This policy applies to all MTC Board members and its committees and all MTC Australia Limited staff.


MTC is a not-for-profit organisation that is focussed on providing quality services to all our stakeholders and creating opportunities to meet our customer’s requirements, including applicable statutory and regulatory requirements. We are an active community based organisation and strive to meet our vision: To shape a society where everyone has the means and motivation to create a life of their choosing. Through the successful delivery of our programs, we will create an annual surplus that is redistributed to the Community through the development and delivery of community-based initiatives.

MTC’s commitment to delivering quality services is achieved throughout the following aspects of our organisation:

Quality Processes, Systems and Objectives
The implementation of management systems, documentation and information systems which are designed to yield reliable and consistent services and which conform to all contractual agreements, including applicable statutory and regulatory requirements, made between MTC and our customers. The Quality System is designed to conform to the requirements of ISO 9001:2015 in order to meet our customer requirements, enhance customer satisfaction and continually improve MTC’s service delivery.

The quality objectives for the MTC are established as part of MTC’s annual planning cycle:

MTC Strategic Plan > Division Business Plan & Goals > Individual Staff Annual Plans & Objectives

Quality people
Providing a safe and healthy workplace for our employees, who will be trained and appropriately qualified in all aspects of the delivery of our services.

Quality Customer Service
Satisfying the expectations and needs of our customers and clients. This will be achieved by providing not only quality services to our customers and clients but also reliable information and fast and efficient service.

Continuous Improvement
Continuous improvement of its Quality Management System including establishing quality objectives, which will be monitored and reviewed. MTC employees are encouraged to contribute to the continuous improvement of our services, processes and systems. It is a prime responsibility of employees to ensure that all aspects of the Quality System are understood, implemented and maintained at all times.

Communication of this Policy
This Policy will be made available to all MTC Australia staff using the intranet and to all interested parties through publication on MTC Australia’s website.

Approved by Colin Lloyd, Chief Executive Officer.

Version 2.0. Updated 20/08/2020.

Looking for an MTC Australia Location?

Due to COVID 19, all of our programs are currently being delivered online or remotely and visits to our sites is only under exceptional circumstances. If you want to attend a site or speak to one of our staff, please call Customer Care on 1300 232 663.